Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our customer support as soon as possible to assist you with the changes ____@_________
What are your shipping options and how long does delivery take?
Shipping will be via FedEx, USPS, or UPS, usually within 7-14 business days of delivery, depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
What is the processing time for orders?
Since all of our products are handcrafted, please allow 3-5 business days for processing before shipping.
Can I request second day shipping?
Yes, you can request second-day shipping, but please note that additional charges will apply for expedited delivery.
RETURNS
How do I initiate a return?
To initiate a return, contact us at __@_______ with your order number and reason for return. We’ll guide you through the process and provide any necessary instructions.
How much is the return fee?
The return fee is typically the responsibility of the customer, but please check our return policy for specific details, as it may vary based on the situation.
How long does it take to process a return?
Returns are usually processed within 7 business days after we receive the item. Once processed, you will be notified about your refund status.
When can I expect to receive my refund?
You can expect to receive your refund within 5-7 business days after we process your return.
GENERAL
Do you have a physical location?
Yes, we have a warehouse at1452 120th St, College Point, NY 11356.
