RETURN POLICY

We want you to love your purchase, but we understand that sometimes things don’t work out.  We gladly accept returns on most unused, unworn, and damage-free items within 30 days of the original order date.

 

To initiate a return, please email us at ____@______ with the following details:

1. A brief explanation of the issue and why you need to return the item.

2. A clear photo of the product you wish to return.

 

A representative will get back to you within 1-2 business days. Please note that a $7.99 return shipping fee will be deducted from your refund. However, if the return is due to a product defect or quality issue, the return fee will be waived.

 

Return Guidelines

1. Returns must be postmarked within 30 days of the original order date to qualify for a full refund.

2. Items returned after the 30-day window will be eligible for store credit.

3. Once we receive your return, please allow up to 7-10 business days for processing.

 

Final Sale Items:

Final sale, sample sale, limited edition items, gift cards, and gift boxes are non-returnable and non-refundable.

 

Please note that shipping and handling costs are non-refundable, and merchandise purchased online cannot be returned at PAWENCE warehouse location.